Frequently Asked Questions

All LIVARA HOME orders are dispatched directly from our Sydney (NSW) and Melbourne (VIC) distribution hubs based on stock availability and destination proximity. In-stock orders are typically dispatched within 48 hours, Monday to Friday. Standard estimated delivery timelines are:

• Sydney & Melbourne Metro: 1 – 3 business days
• Brisbane, Adelaide & Canberra Metro: 3 – 5 business days
• Perth, Hobart & Regional AU: 5 – 9 business days

You will receive a tracking link via email as soon as your dispatch label is generated.

Yes. If you prefer to collect your order in person, we offer warehouse pickup from our Sydney (NSW) and Melbourne (VIC) warehouses.

Please confirm stock availability and arrange a suitable collection time before placing your order.

• Open Hours: 8:00 AM – 3:00 PM, Monday to Friday, excluding public holidays.
• Sydney Warehouse: 12/161 Manchester Road, Auburn NSW 2144, Australia
  
• Victoria Warehouse: 7 Apoinga Street, Dandenong South VIC 3175, Australia

You will receive a notification email as soon as your order is ready for pick-up. If you have any questions please feel free to contact our customer service.

To protect heavy or large flat-pack furniture (such as storage bed frames and large dressers) from transit damage, items are split into 2 reinforced cartons (e.g., Box 1: Headboard, Box 2: Frame & Gas Lift Hardware).

Yes! Every shipment includes full online tracking provided by premier Australian couriers (such as Allied Express, Aramex, or Hunter Express). A dispatch email containing your consignment tracking number will be sent automatically upon dispatch from Sydney or Melbourne.

If your order contains multiple cartons, the remaining package may still be in transit. Please check your tracking information and allow the full estimated delivery timeframe. If a package still hasn't arrived and delayed after this time, please contact our customer care team.

We offer a standard delivery service. Deliveries are made to the ground floor entry point of your address only. We’re unable to accommodate door-specific or upper-level delivery requests. If your room has stairs or lifts, please note that couriers will not carry items beyond ground level. We recommend arranging help if your items need to go beyond that point.

Please contact us ASAP if you need to change your delivery address. We may be able to update the address before dispatch, but changes may not be possible once your order has been shipped.

We’re unable to hold or schedule orders for later dispatch. In-stock items are processed for dispatch within our usual timeframe, so please contact us before ordering if you need your furniture delivered at a later date.

We recommend checking both the product and package dimensions before ordering. Please make sure there is sufficient clearance through doorways, hallways, stairs, lifts and other access points to your home.

Please contact us ASAP with your order number and clear photos of the damaged product and packaging. Our customer care team will review the issue and work with you to arrange the most appropriate solution.

If your tracking link shows an error or says your order has been delivered but you haven’t received it, please check the latest tracking updates first. If you still need help, contact our customer care team with your order number and tracking details.

No, all LIVARA HOME flat-pack furniture is designed for quick, hassle-free 2-person assembly (typically 30–45 minutes). Each box includes an illustrated step-by-step instruction manual, labelled hardware packets, and essential allen key tools.

This is completely normal and intentional for safety! Hydraulic gas struts require the leverage weight of a standard Australian mattress (Single, King Single, Double, Queen, or King) placed on top of the slat frame to operate smoothly.

No, LIVARA HOME currently does not offer an assembly service. However, each applicable product comes with clear, step-by-step instructions to help you assemble it with ease.

All necessary hardware and anti-topple kit are included with your furniture. Depending on the product, you may also need a flathead or Phillips screwdriver.

If you have any difficulty during assembly, please contact our customer care team LivaraHome Help Center with your order details and let us know which step or part you need help with. We’ll be happy to assist.

Replacement parts and hardware may not always be available for purchase separately, as availability can vary by product. If your item is within its applicable warranty period, please contact our customer care team with your order details and we’ll be happy to assist.

We accept major Australian credit and debit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, Shop Pay, Afterpay, and Zip Pay.

Yes! All prices displayed on our website are inclusive of 10% Australian Goods and Services Tax (GST).

We partner with Afterpay and Zip Pay to let you enjoy your furniture today and spread the cost over 4 equal, interest-free instalments across 8 weeks. Simply select Afterpay or Zip at checkout.

Yes! Your payment information is handled securely, and we do not store your full card details on our systems.

We want you to love your home! If you change your mind within 30 days of receiving your item, you may return it in its original, unassembled condition with original packaging for a refund. Contact sales@livarahome.com.au to initiate a return.

All LIVARA HOME products come with a 1–2 Year Manufacturer Structural Warranty covering frame defects, hardware failure, and manufacturing faults under standard indoor Australian residential use.

If your item is damaged on arrival, please contact our customer care team as soon as possible so we can help resolve the issue.

To assist us with your claim, please provide:

• The original order number
• A brief description of the issue
• Clear photos showing the damage
• A photo of the packaging (if possible)

If you notice a fault or damage, please contact us before assembling the product. This allows us to assess the issue and determine the most appropriate solution.

For change-of-mind returns, return shipping costs are generally the customer’s responsibility. You can arrange the return with your preferred courier, or contact our customer care team for assistance with return arrangements where available.

For eligible warranty claims, return costs may be covered by LIVARA HOME. Please contact our customer care team before returning a product so we can confirm the applicable return process and costs.

For refunds related to faulty or damaged products, we may ask you to provide supporting photos or videos so we can assess the issue.

Once your request has been reviewed and approved, your refund will be processed to the original payment method and typically appear within 5–10 business days, depending on your payment provider.