Returns
Returns & Refunds
We want you to love your LIVARA HOME furniture. If you change your mind, receive a damaged item, or experience a product issue, we’re here to help.
Can I return an item if I change my mind?
Yes. If you change your mind within 30 days of receiving your item, you may request a return provided the product meets our return conditions.
The product must be returned in its original, unassembled condition and with the original packaging.
How do I request a change of mind return?
Please contact our customer care team at sales@livarahome.com.au to initiate your return request.
Please include your order number and the product you would like to return.
What condition must the product be in?
The product must be unused, unassembled and returned in its original packaging.
Who pays for return shipping?
For change-of-mind returns, return shipping costs are generally the customer’s responsibility.You can arrange the return with your preferred courier, or contact our customer care team for assistance with return arrangements where available.
For eligible warranty claims, return costs may be covered by LIVARA HOME. Please contact our customer care team before returning a product so we can confirm the applicable return process and costs.
What if my furniture arrives damaged?
If your item arrives damaged, please contact our customer care team as soon as possible so we can help resolve the issue.
To assist us with your claim, please provide:
- The original order number
- A brief description of the issue
- Clear photos showing the damage
- A photo of the packaging, if possible
What if my product is faulty?
If you believe your product has a manufacturing fault or other product issue, please contact our customer care team with your order details and supporting photos or videos.
Our team will review the issue and work with you to determine the most appropriate solution.
What warranty is provided on LIVARA HOME furniture?
All LIVARA HOME products come with a 1-2 Year Manufacturer Structural Warranty covering frame defects, hardware failure, and manufacturing faults under standard indoor Australian residential use.
Do I have to pay to return a product under warranty?
For eligible warranty claims, return costs may be covered by LIVARA HOME.
Please contact our customer care team before returning a product so we can confirm the applicable return process and costs.
When will I receive my refund?
Once your return or refund request has been reviewed and approved, the refund will be processed to the original payment method.
Refunds typically appear within 5–10 business days, depending on your payment provider.
How will my refund be paid?
Approved refunds are returned to the original payment method used for the order.
How does the return process work?
- Contact our customer care team with your order details.
- Provide the requested information, photos or videos.
- Our team will review your request and confirm the next steps.
- Return the product according to the instructions provided.
- Once the return is approved, your refund will be processed.
Can I return an item without contacting LIVARA HOME first?
Please contact our customer care team before sending a product back. This allows us to review your request and provide the correct return instructions.
Need Help With a Return?
Our customer care team is ready to help you with your return, refund or warranty request.
Email: sales@livarahome.com.au
Hours: Mon–Fri 9:00 AM – 5:00 PM (AEST)