Warranty Policy
LivaraHome Warranty Policy
At LivaraHome, we take immense pride in crafting high-quality, durable flat-pack furniture designed specifically for modern Australian living. All products purchased directly from LIVARA HOME are covered by our Manufacturer Warranty in accordance with Australian Consumer Law (ACL).
Warranty Coverage Overview
- Up to 2-Year Manufacturer Warranty: Structural frames, timber components, gas-lift hydraulic struts, and major hardware defects.
- 1-Year Warranty: Upholstery fabrics (bouclé, velvet, faux leather), surface finishes, drawer runners, and moving mechanisms under standard indoor residential use.
What is Covered?
Our warranty covers manufacturing defects, structural failures, and faulty materials that prevent normal household use. In the event of a valid warranty claim, LIVARA HOME will, at its discretion:
- Provide replacement parts or hardware free of charge;
- Replace the defective item with a new unit; or
- Issue a store credit or full refund if a replacement is unavailable.
Warranty Exclusions
This warranty does not cover:
- Fair wear and tear, accidental damage, misuse, or commercial usage;
- Improper assembly not following provided instruction manuals;
- Exposure to extreme weather, direct sunlight, moisture, or outdoor elements (unless specified as outdoor furniture).
How to Make a Warranty Claim
To file a claim, please email our support team at sales@livarahome.com.au with:
- Your original Shopify order number;
- Clear photos or a short video demonstrating the issue;
- A brief description of the defect.
Our Sydney & Melbourne customer support team will review your claim within 1–2 business days.